All reviews are the opinions of reviewers and not NGCOA.
You value peer reviews. So do we. We run every review through a rigorous screening process to ensure that the reviews you read are reliable, provided by credible sources. Some common questions we get, and the answers we give:
Q: Can I give an anonymous review?
A: Yes! Although we take steps to verify the identity of each reviewer, all reviews are published anonymously. If you'd like to attach your name to your review, simply decline anonymity on the review form. (It may be a while before your name is attached to your review.) In our experience, when a real name is signed to a review, it's generally perceived to be more believable than anonymous ones.
Q: What is expected of me as a reviewer?
We expect you to give us your own words. Your review should be helpful, constructive, accurate, truthful, and complete. We will not accept any reviews reflective of slander or libelous in nature.
Q: Who's eligible to give a review?
A: Anyone who has been a client within the past two years is eligible to give a review. At our discretion, to prove legitimacy, we may ask reviewers for evidence of a working relationship with the provider being reviewed. All reviewers must agree to, and affirm that their review complies with, our terms and conditions of use.
Q: What can I write in my review?
A: Every review is read and processed by a Real Human Being (no robots here!) to ensure that it meets our lofty standards. All reviews are scanned for slanderous, libelous, profane, or otherwise objectionable content, as well as suspected proprietary content that we believe may be posted without the owner's permission. We respectfully ask that you do not mention your company name or other employee names in your review. We take steps to ensure that the reviewer is who they say they are and is in fact a client of the provider being reviewed.
Q: What happens if my review is disputed or withheld form being published?
A: As mentioned, we take steps to ensure that the reviewer is who they say they are and is in fact a client of the provider being reviewed. If your review is disputed, you may be required to prove that you are a client or previous client by emailing us a few items. We may require a screenshot of the administrative portal when you login to the system or previous billing statement. This just helps us confirm the validity of your review.
Q: When will my review be published and when will I be able to read reviews?
A: We do our best to ensure that all reviews are processed and published within an day of submission, though we do need time to sleep, eat, and take meetings from time to time. That said, as soon as your review is published by a site administrator, you'll receive an email notification.
Q: What if I want to rephrase or remove my review?
A: Assuming your review meets our standards, it will be posted exactly as it is submitted. As a reviewer, you can update your review to fix typos, provide additional information, adjust your star ratings, and so on. Realize that your updated review will be held for processing, just as if it had been submitted for the first time. You can also remove your review.
Q: How long will my review be posted on the site?
A: Outdated reviews can sometimes provide an inaccurate view to the person seeking feedback. Because we want our providers fresh and at the top of their game, we will archive reviews that are more than two years old. You can still read archived reviews, of course, but you deserve to know that you're reading a potentially stale review. If a review you wrote is archived, you'll still have access to read and edit your reviews. However, by updating these older reviews, you’re reaffirming that your perspective is still relevant and valid based on our current system.
Q: Can Providers pay to have my review deleted?
A: Definitely not! Providers can reply to reviews, but only the reviewer may delete their review. Even under threat of legal action, NGCOA will not delete a review without consulting with the reviewer. Nobody can pay to have a review removed. That’s a fact.