Quality customer support?
Ease of Use
Was the tool relatively easy for your team to adopt and use?
Uptime and Reliability
Does the system have good uptime and reliability?
Analytics and Reporting
Are the reporting and analytics tools powerful and easy to use?
Web and Mobile Interfaces
Are the user interfaces easy to use?
Database & Marketing
Does the software offer easy customer collection and communication tools?
Overall value of the product to your business?